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Email Support
General Setup
Outlook Express Setup
Eudora Setup
Netscape Setup
Using the mail manager
General Setup
Mail programs vary in the way you setup preferences and options. Remember your POP3 account is the account name you specify in your Mail Manager and your incoming POP3 server is always yourdomain.com (or your IP if you have an IP account)
You create/delete/edit e-mail usernames and e-mail passwords at the Mail Manager through your web browser at http://yourdomain.com/cpanel. Note: Your e-mail username/password is not necessarily the same as your web hosting account username/password.
You can use our Web-Based Email Program, NeoMail at http://yourdomain.com/webmail/ (be sure to add the last slash '/') This web-based program is a simple sender/receiver and means you can reach your mail from any internet enabled computer. It's easy to set up from your Control Panel.
OR
You can use one of thepopular mail clients - Eudora, Netscape Messenger or Microsoft Outlook. Find set up information for these programs from the Support main page.
E-Mail Setup:
Incoming Mail (POP3): yourdomain.com
Outgoing Mail (SMTP): mail.yourdomain.com OR use the e-mail account you have with your ISP, for example if your provider is EarthLink, it will look like this: mail.earthlink.net, This will not affect your e-mail address, just the outgoing server it is sent through, no one can see the difference.
POP3 Account Username: This will be the e-mail account name (i.e. 'webmaster' or 'support') you create through your mail manager in your control panel, note this will not always be the same as your control panel login and password, this can be different and changed through the mail manager in seconds.
All mail by default (any-name@yourdomain.com) will automatically be forwarded to your main account, or to an account of your choice, so it's not necessary to create separate mailboxes for different accounts unless they are assigned to different people. Additional accounts can be created, edited, deleted from the mail manager interface. Note, you can setup different passwords from your mail manager for each e-mail account.
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Outlook Express Setup
Setting up Microsoft Outlook Express:
1. After loading Outlook, choose Tools... --> Accounts ...
2. Click mail tab, then add mail account, Click OK.
3. The wizard will take you through several steps;
- Display Name - Put your e-mail address, next
- E-mail Address - Put your e-mail address, next
- Incoming mail (POP3) - yourdomain.com (no http://)
- Outgoing mail (SMTP) - yourdomain.com (no http://) OR your ISP's outgoing SMTP, next
- Account name: E-mail username,
- Account password: E-mail password, next
- Finish, you're done!
Free Outlook Download:
http://www.microsoft.com
NOTE: CPanel now also provides an Auto config feature for Microsoft Outlook Express.
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Eudora Setup
Setting up Eudora:
- Select Tools...Personalities.
- Right click the left-hand side of the screen. Select 'New'.
- The 'New Account Wizard' will appear. Type in a name for this account and select 'Next >'.
- Select 'Create a brand new e-mail account' and select 'Next >'.
- Type in your actual name (not your e-mail address. and select 'Next >'.
- Type in the e-mail address you wish people to send your e-mail to (this can be an alias or a true POP box.. Select 'Next >'.
- Type in the true user for this POP box (this is NOT an alias.. Select 'Next >'.
- Select 'POP' for type of incoming mail server. Then type in your domain name in 'Incoming Mail Server' field. Select 'Next >'.
- Select 'Finish'.
- Right-click on the new personality created, and select 'Modify'.
- In the 'SMTP Server' field, type in your domain without the http://www OR the name of your local ISP such as AOL, Earthlink, AT&T. mail server. Select 'OK', and you are ready to go!
Free Eudora Download:
Find the latest version to download, see tutorials, read FAQ's, join mailing lists, join newsgroups and more at http://www.eudora.com/
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Netscape Setup
Setting up Netscape:
Your Name = username
Email Address = username@yourisp.com (your dialup email address)
Reply to = anything@yourdomain.com (this can be your email address for your domain)
Mail Server username = your username
Outgoing Smtp = mail.yourdomain.com OR mail.yourisp.com
Incoming POP3 = yourdomain.com with anything@yourdomain.com (this can be any email address you have setup for your domain)
To check numerous POP accounts, read the manual or help files that come with your email client software for configuration.
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Using the mail manager
Adding / Removing POP Email Accounts
To create a new pop email account click on the Add/Remove accounts icon. You will be taken to a new screen.
Type the username you want in the Email box, and the password you choose for this account in the Password box. Click Create and your new account will be activated.
In order to receive mail sent to this address, you must set up the new account in the program you use for email. For example, if you access your email through your browser, you need to add this account to your browser's email program.
New accounts are added to email programs in various ways. If you are unfamiliar with how your email program works, you will need to access the support files for information on your particular program.
However, most programs will ask you for a username and two services. One service will be POP3 and the other is usually SMTP.
Type in the username that you chose for your new account. Type your domain name where it asks for your POP3 account. For example, yourdomain.com. Do not add your username in the POP3 box, just the domain name as illustrated.
SMTP is your ISP - the service you use to send email. You cannot send email from the server that your domain is installed on. You can only receive mail through your domain server. Most programs just want you to type the domain name of your ISP, which is the last part of your email address: yourISP.com, where your email address is yourname@yourISP.com.
These are typical instructions for setting up a new email account. Your program may require something different. It is not possible for us to provide instructions for every possible configuration, nor provide support for your individual software. If you have problems, please contact your software provider for support.
To delete a pop account, click on Click Here To Delete Account, choose the address you want to delete from the drop down menu, and click the Delete button.
Default E-Mail Account
Click this link to set the default email account. Your default email account is your "Catch All" email account. Any mail addressed to your domain that does not have an individual account set up for it will automatically go to this address.
You can change the username portion of your default address. Just click on Click Here to Change Default Address and type in the newaddress. Type the entire address: yourname@yourdomain.com. Then click Change.
Make sure you are using an account that actually exists. If the account doesn't exist, set it up using the Pop Email Accounts feature.
Autoresponders
Auto-responders will automatically send an email for you. Autoresponsers are typically used to send information in response to a visitor's request.
For example, visitors can click on a link that says Click Here to Receive Special Report. When the visitor clicks on the link, their email program will open a new message addressed to your autoresponder. When they send the email, your autoresponder will reply by automatically sending your Special Report to the visitor.
To create an Autoresponder, just click on Click Here To Add AutoResponder.
Block or Bounce Unwanted Email
You can block unwanted email according to email address, subject, any header, recipient, or even phrases inside the body of the message.
Just use the drop down menus to choose what you want blocked. For example, you might want to filter out porn sites. You could choose Subject, Body or Any Header from the first drop down menu, and Contains from the second drop down menu. Then type a phrase or word that frequently appears in the header or body of email you receive that promotes porn sites.
To block email from a specific source, just choose From in the first drop down menu, then Equals from the second menu. Type in the person's email address in the box and click Activate.
Email Forwarding
You can have any or all email addressed to your domain account forwarded to an outside email account or to a different email address within your domain.
Simply type the username of the address you want mail forwarded from in the first window, and the complete email address you want the mail forwarded to in the second window.
Remember, you can forward mail to any address, inside or outside of your domain. For example: yourmail@aol.com or yourmail@yourdomain.com.
To stop forwarding mail, simply choose the address you want to stop from being forwarded, and click on delete.
Email Aliases
You never have to create email aliases. Your default email account is setup as a "Catch All" account, meaning that any email coming to anything@yourdomain.com is delivered to your default account.
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